Privacy Policy

Palacerigg Sports and Outdoor LTD respects your privacy and is committed to protecting your personal data. This Privacy Policy sets out how we collect, use and share your personal data.

We want to be as transparent as possible to ensure that you are fully informed of your rights and how we use your data. This will allow us to provide you with the best experience when you interact with us.


Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Palacerigg Sports and Outdoor LTD are registered as controllers with the Information Commissioner’s Office (ICO) and are responsible for your personal data (collectively referred to as “PR Sports”, “we”, “us” or “our” in this Privacy Notice).

The registered details can be found below:


Palacerigg Sports and Outdoor LTD




32 Milton Road College Milton North Industrial Estate East Kilbride G74 5BU

We have appointed a Data Protection Officer (DPO) who is responsible for this Privacy Policy. If you have any questions about this policy or about your personal data, please email us at or write to us at the address below:

Data Protection Officer Palacerigg Sports and Outdoor LTD 32 Milton Road College Milton North Industrial Estate East Kilbride G74 5BU


We use a variety of personal data depending on the services we deliver to you.

    When you interact with us through our website/apps or offline, we may collect and process the following information about you:
  • Personal Information:
    includes name, address, title, date of birth, gender, email address, telephone number(s), username or similar online identifier, password, your interests, preferences, feedback and survey responses. .
  • Health Data:
    includes disability and health information provided to ensure we provide suitable accessibility and dietary arrangements where applicable. .
  • Billing and Transaction Data:
    includes bank account, payment card details, billing address, details about payments to and from you, tickets and other services you have purchased from us and other details of product purchases or orders made by you. .
  • Technical Data:
    includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, your login history, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website. .
  • Usage Data:
    includes information about how you use our website, products and services. .
  • Marketing and Communications Data:
    includes your preferences in receiving marketing from us and our Partners and your communication preferences. .


We use personal data which we have obtained for the purposes described in this policy. This may include signing up for an online account, completing a form (online or offline), registering to receive marketing communications from us and/ or our Partners or otherwise expressly providing us with your personal data.

Your personal data is gathered in the following ways:


when you visit our website or you provide us with any personal data through our website, including when you sign up to receive marketing communications, when you fill in any forms on our website, subscribe to our VIP mailing list or when you create an online account with us through our website.


When you purchase any goods or services from us. Where a third party processes your personal data on our behalf to fulfil your purchase, we may receive personal data about you and your purchase from such third party.


if you enter one of our competitions, your personal data is collected in the entry form.

Complaint / Enquiry:

when you make a complaint or enquiry, your personal data may be collected by a member of staff or will otherwise be collected via the format you choose to make your complaint or enquire (post, email or telephone).


We do not make any decisions about you by solely automated means.


    We will only use your personal data where we have a lawful basis to do so, which will include one or more of the following:
  • that we have your consent (if consent is needed), for example to send you marketing emails;
  • that we need to use the personal data to perform a contract with you, for example where you have ordered a product or service from us;
  • that we need to use the personal data to comply with our legal obligations; and/ or
  • where it is fair to use the personal data either in our interests or someone else’s interests, where there is no disadvantage to you – this can include where it is in our interests to contact you about products or services, ask you to complete a survey or collaborate with others to improve our services.


You have the right to see what personal data we hold about you, to ask us to correct inaccuracies or to delete your personal data. You also have the right to ask us to restrict the processing of or object to our processing of your personal data. .

You are entitled to exercise any of the following privacy rights: .

Right to Object:

you can object to our processing of your personal data. Please contact us as noted below, providing details of your objection. .

Access to your Personal Data:

you can request access to a copy of your personal data that we hold, along with information on what personal data we use, why we use it, who we share it with, how long we keep it for and whether it has been used for any automated decision making. You can make a request for access free of charge by contacting us as noted below. .

Right to Withdraw Consent:

if you have given us your consent to use your personal data to send you marketing emails, you can withdraw your consent at any time by updating your settings in our preference centre or by clicking the "unsubscribe" link in any marketing email which you receive. .


you can ask us to change or complete any inaccurate or incomplete personal data held about you. .


you can ask us to delete your personal data where it is no longer necessary for us to use it, you have withdrawn consent, or where we have no lawful basis for keeping it. .


you can ask us to provide you or a third party with some of the personal data that we hold about you in a structured, commonly used, electronic form, so it can be easily transferred. .


you can ask us to restrict the personal data we use about you where you have asked for it to be erased or where you have objected to our use of it. .

Make a Complaint:

you can make a complaint about how we have used your personal data to us by emailing us at, or to a supervisory authority - for the UK this is the Information Commissioner's Office, at

To make enquires for further information about exercising any of your rights in this policy, please contact our DPO at


We may use your personal data to send you marketing communications, where you have:

  • provided us with your express consent to do so; or
  • you have purchased goods or services from us and the marketing communications which we send to you relate to similar goods or services to that which you have purchased.

Where you have provided us with your express consent to do so, we may send you marketing communications from our Partners, and a list of our current Partners is available here. Please note, these may change from time to time.


You can ask us to stop sending you marketing communications at any time by clicking the "unsubscribe" link which shall be provided with all marketing communications, by changing your preferences within the Preference Centre at any time or by contacting us at


We are committed to providing you with information on products and offers which are relevant to you. If you provide us with your consent to receive marketing communications, we may use your personal data to promote our adverts to you on social media platforms (for example, Facebook or Twitter). Please note, you may receive adverts from us which are not connected to having provided us with your personal data. An example of this may be when a social media platform uses the information provided by users in accordance with its privacy and cookies policies to tailor and target advertisements. We are unable to accept any responsibility for advertisements of this nature.


We will share personal data with relevant third parties where:

  • we need to fulfil our contractual obligations with you, such as payment processing, delivery of products and mailing houses;
  • we look to serve you relevant adverts and for analytical purposes via social media platforms and search engines; and/ or
  • we have a legal obligation to do so.

We will only share your personal data with third parties to the extent needed for those purposes. We will also share your personal data with our sub-contractors where it is necessary to do so.

IT Suppliers:

information may be stored and processed on systems provided and supported by our third party IT suppliers (such as our provider(s) of cloud hosting services).

Payment processors:

for the purposes of processing any payment which you make to us.

Delivery organisations:

for the purpose of delivering goods or services ordered from us.


We may need to store or transfer your personal data outside the European Economic Area (EEA) to service providers, agents, subcontractors and regulatory authorities in countries where data protection laws may not provide the same level of protection as those in the European Economic Area (EEA), such as the USA.

We may need to transfer your personal data to territories that are outside the EEA. We will only transfer your personal data outside the EEA where either:

  • the transfer is to a country which the EU Commission has decided ensures an adequate level of protection for your personal data. Some US providers may also be certified under the EU-US Privacy Shield which confirms they have appropriate measures in place to ensure the protection of your data; and/ or
  • we have put in place our own measures to ensure adequate security as required by data protection law. These measures include ensuring that your personal data is kept safe by carrying out strict security checks on our overseas partners and suppliers, backed by strong contractual undertakings approved by the relevant regulators such as the EU style model clauses.


We will retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, and always in accordance with applicable law.

To determine the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure, the purposes for which we process your personal data and any relevant legal obligations.


We use cookies to track your use of our websites. A cookie is a small file which is sent to your browser and stored on your computer’s hard disc. They help us understand where we can improve the information and services provided.

For further and more detailed information on how we use cookies, please refer to our Cookie Policy.


This Privacy Policy provides up to date information about how we use your personal data and will update any previous information we have given you.

We may update this policy and only notify you if we make any material changes to the manner in which we process and use your personal data. We recommend that you check this page periodically to review the latest version.