60-Days Returns Policy
How do I return my online order?
Complete the returns form found inside your package, repack the goods in their original packaging and send to our Returns Department. Remember to enclose the completed returns form.
Do all this within 60 days of receiving your order and please ensure goods are returned in their original condition with all labels attached.
We recommend that all returned items are sent using a tracked service. The goods are your responsibility until they reach our Returns Department.
New Vintage Football- Returns Department 32 Milton Road College Milton North Industrial Estate East Kilbride G74 5BU
Do I have to pay to return?
We're sorry but we don't offer a free return service unless your product arrives damaged, we have sent you an incorrect item or the item is faulty.
A fee of £3 will be deducted from your refund should you choose to return using our pre-paid label.
All goods will be inspected upon return. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you.
How long will it take to process my return?
It can usually take up to 3-5 working days (excluding weekends and bank holidays) from the date of your return for your parcel to be delivered back to our warehouse and processed.
Any refund will be automatically issued to the payment method you used to place your original order. This typically takes another 5 working days, depending on your payment method issuer.
If you’ve returned more than one order in the same parcel, please allow 24 hours for all your returns to be completed.
If your return has not reached us after 10 working days, please track your items to see their status. If you have still not received your refund or exchange please get in touch with Customer Service
And when will I receive my exchange?
Exchanges are typically processed and despatched within 48 hours of us receiving the goods back.
If we haven't the stock available we'll refund you and send you an email to let you know.
Consumer right to cancel
In addition to our returns policy, under the Distance Selling Regulations EU customers have fourteen days (beginning the day after receipt) to cancel your purchase (unless it is a purchase of tailor-made/customised products).
Order cancellations must be made in writing to Customer Service quoting your order number, either by post or email via firstname.lastname@example.org. In this case, we will provide a full refund but you must return the cancelled items to us. If we do not receive the cancelled items back, we may arrange to collect them from you at your cost.